Skip to content

How Starmind Works

Starmind connects employees to the right experts by mapping company knowledge from everyday interactions. Starmind is the only AI-powered expertise network that continuously maps human knowledge in real time, no manual tagging or documentation required.

map

Map

Starmind’s Knowledge Engine continuously maps company knowledge from interactions across tools like Microsoft Teams, SharePoint, and Jira, identifying patterns of expertise.

connect

Connect

When employees need help, the Expert Finder instantly matches them to the right internal expert directly in Microsoft Teams or Slack. They’re identified based on their public work and contributions, not outdated directories or job titles.

retain

Retain

With the Knowledge Suite, business-critical information is never lost or outdated. Starmind continuously captures, organizes, and updates expert-verified answers, making the most relevant knowledge easy to find.

evolve

Evolve

As employees collaborate, the Knowledge Engine continuously refines expertise profiles and enhances recommendations—so the right insights are always at your fingertips. The more you use it, the smarter it gets.

redhead-starmind-sales

Want to talk to a human?

Get in touch to discuss your tailored pricing plan with our Starmind team.

arrow_pricing_page

The Starmind Knowledge Engine

At the heart of Starmind is the Knowledge Engine: our core AI technology that powers everything else. Behind the scenes, it builds two powerful graphs:

Topics Graph

1744709246028

Learns the language of your company and organizes knowledge into meaningful, searchable topics.

Experts Graph

1744709250508

Connects employees to those topics they are knowledgeable about based on the real work they do: emails, tickets, documents, and more.

Together, these create a real-time knowledge network–no manual tagging or input needed. You can purchase the Knowledge Engine as a standalone API to build custom solutions or use it with our out-of-the-box products.

Out-of-the-Box Solutions

Starmind offers two ready-to-use products built on the Knowledge Engine:

Expert Finder

Embedded in Microsoft Teams or Slack.
Employees ask questions directly in chat.
Starmind instantly identifies and connects them to the best internal expert.
Ideal for fast problem-solving, fewer bottlenecks, and less interruption.
1744709254846

Knowledge Suite

Captures and reuses expert-verified answers Stores past answers in a searchable knowledge base.
Delivers AI-powered responses to repetitive questions.
Supports anonymous question submissions for sensitive topics.
Helps scale expertise across teams over time.
1744709258324
1699986360865

Donna Mann

Director of Knowledge
Management, PepsiCo R&D

“For R&D, it’s about capturing the associate’s technical knowledge that helps today, share and pay dividends into the future. Using Starmind has enabled us to accelerate this process, and it really helps drive speed to market.”

1700239125074

Sebastian Hein

Product Development Quality Informatics (PDQIX) at Roche

“Imagine if 10% or 15% of 100,000 employees around the world find experts in 15 minutes instead of three weeks. How much acceleration can we have when it comes to new initiatives and experiments and other new research? This is, for me, still mind-boggling.”

1516282622048

Jonathan Gordon-Till

Senior Associate Principal Scientist at Mondelēz

"We were hearing from people that it was taking them sometimes up to two months to find the right solution, the best person to talk to. Now, Starmind has cut that down to hours."

1695903751959

Simon Margulies

Head of Self-Service Solutions, Swiss Re

“Using Starmind, we crowdsource knowledge from over 10,000 community members across the globe. This enables our employees to get fast answers to their day-to-day questions from experts throughout Swiss Re, while being able to focus their energy on their jobs.”

1517530279347

Stefan Nünlist

Head of Group Communications & Responsibility, Swisscom AG

“With Starmind, we’ve made knowledge accessible to everybody. With a truly open-book culture, we can explore new, more innovative ways of working, improve the employee experience, and make the business more successful.”

1683288939491

Matthias Hunzinger

Digital Experience Manager, Swisscom AG

“Starmind has provided an excellent opportunity for us to foster community-driven thinking, crowd-sourced know-how, and implicit knowledge exchange. That contributes heavily to our overall transformation and the culture we want to build.”

Join the world's most innovative companies that are already using Starmind

Mondelēz International ramps up R&D through expertise sharing

Mondelēz faced a twofold challenge of developing and scaling the right ideas, getting to market quickly and remaining ahead of the competition. To do that, they needed reliable tools to foster collaboration, encourage knowledge sharing and find the right experts quickly.

Mondelēz Featured-min-1

How Roche forms global connections in a new world of work

Roche needed a way to connect and share the knowledge of its 100,000 employees, particularly subject matter experts, to help teams work more efficiently. Roche wanted to provide the same amount of medical advances at half the cost to society.

Case Study_How Roche forms global connections in a new world of work-min-1

Frequently Asked Questions (FAQs)

Got questions? We’ve got answers. Discover how Starmind helps CPG teams break down silos, speed up decision-making, and unlock expertise in real time—all within the tools you already use. Explore our FAQs to see how we drive efficiency, innovation, and smarter collaboration across your organization.

How does Starmind integrate with our existing tools?

Starmind easily connects to platforms like Microsoft Teams, SharePoint, and Jira. We also offer a well-documented API for custom requirements.

We already have an internal knowledge base. Why do we need Starmind?

Most internal knowledge bases work well in theory, but require manual maintenance that quickly becomes unsustainable and outdated. Starmind is the only AI-powered expertise network that continuously maps human knowledge in real time, no manual tagging or documentation required.

How does Starmind identify who the “best” expert is?

Our AI constructs a Topics Graph and Experts Graph, evaluating user contributions, recency, and depth. It then connects employees to the top-matching experts automatically.

What is the difference between a “Profile” and a “User” in Starmind?

In Starmind, a “Profile” is any employee whose expertise is mapped—regardless of whether they actively use the platform. In contrast, a “User” is someone who has been granted access to the Expert Finder or Knowledge Suite, which directly impacts pricing.

How do you handle security, data privacy, and compliance?

Starmind is ISO 27001 certified, GDPR-compliant, and uses enterprise-grade encryption. We never modify your systems, and all data is handled with robust access controls and audit logging.

Will our experts be inundated with questions?

Starmind actually reduces expert fatigue by storing answered questions in a searchable Knowledge Suite. Over time, repeated queries go down as knowledge becomes easier to find.

What are the pricing options, and how do we scale?

We offer Expert Finder, Knowledge Suite, and Knowledge Engine (API) tiers. Each tier has a base subscription plus a per-active-user fee, except the API option which is a flat rate.

Does Starmind require heavy setup or curation by our knowledge team?

No, our AI continuously learns from employee interactions without manual topic curation. They can always override the profile that is automatically updated for them.

How quickly can we roll out Starmind?

Most organizations go live in as little as six weeks. We handle the setup for you—from installation to building your organization’s expertise graph—so your team can hit the ground running with minimal effort.

Popular Integrations

Integrate Starmind with your existing enterprise tools to capture and share expertise right where your team works. No more searching, switching apps, or losing knowledge in silos.

Search & Knowledge Platforms

Push expert insights into your existing search index or knowledge platform, so everyone finds answers in the channels they already use. 

Web & Intranet EmbedsEmbed

Starmind directly into your existing intranet and web portals. Choose from our plug-and-play solutions or use our API.