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Starmind for internal service centers

Internal service centers increase efficiency and improve performance by leveraging instant access to organization-wide expertise and freeing up resources for growth.

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Reduce ticket volumes

Connect end users with the answers they need directly, so they can self-resolve internal issues without opening tickets.

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Accelerate
time-to-resolution

With a shorter ticketing queue, your service team can resolve the tickets that do require their attention more efficiently.

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Reduce
ticket cost

Improve your internal service centers’ performance and watch your overall cost-to-resolve fall significantly.

Internal service center teams around the world trust Starmind

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"Using Starmind, we crowdsource knowledge from over 10,000 community members across the globe.
This enables our employees to get fast answers to their day-to-day questions from experts throughout
Swiss Re, while being able to focus their energy on their jobs."

Simon Margulies, Head of self-service solutions, Swiss Re

Looking to increase the efficiency and reduce the cost of your internal service team utilizing the power of enterprise-grade AI?

Fill out the form and one of our team members will call you to discuss your specific use case.

Talk to an expert

Featured webinar

How secure AI transforms the flow of work for enterprise organizations.

Accessing company knowledge used to require burdensome documentation or searching endlessly for answers without any guarantee of success, even when using powerful search engines. Now, AI-powered tools such as GPT offer the potential for real-time answers to specific questions without having to sift through results. But while GPT focuses on static documented information, enterprises also need AI solutions that specialize in undocumented, dynamic information.

Case studies

Novartis Streamlines Its R&D Efforts for Faster Time to Market and Exclusivity

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How Mondelēz International accesses expertise to make R&D more effective

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More resources

Blog post | R&D | Service desk | Change management

Revolutionize Your Inbox: Unstoppable Collaboration and Communication with Starmind’s Outlook Integration

Boost productivity with Starmind's AI-powered Microsoft Outlook integration, providing instant, verified knowledge and seamless...

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help desk
Blog post | Service desk

Mastering the Internal Helpdesk Ticketing System

Learn why an effective internal helpdesk ticketing system requires knowledge management to enable employee self-resolution and...

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Blog post | Service desk

Reimagining Service Desk Knowledge Management for the Enterprise

Empower Your Employees to Self-Resolve Technical Issues with a Modern Service Desk Knowledge Management Platform

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Blog post | Service desk

Your Practical Guide to Help Desk Knowledge Management

Organizations benefit when knowledge is easily accessible. Learn how improved help desk knowledge management reduces tickets and...

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Blog post | Service desk

Optimizing Performance With Service Desk Automation

Service desk automation can help your company be more efficient by reducing the number of support tickets and improving customer...

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Blog post | Service desk

Best practices to reduce internal ticketing costs in large enterprises

Without a proper system for solving employee issues or answering business-related questions in a timely manner, problems become...

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Blog post | Service desk

15 best practices to reduce service desk costs

Give your support teams more time to focus on critical issues instead of repetitive tasks. Check out these service desk best practices...

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