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As CEO of Starmind, I am thrilled to share with you the core of our innovation: the Starmind Knowledge Engine. This isn't just another piece of software; it's the intelligent heart that powers our entire expertise network, revolutionising how organizations leverage their most valuable asset – the collective knowledge of their people.
At Starmind, we recognised a fundamental challenge in today's fast-paced business environment: critical knowledge often resides inside of people, siloed within departments and difficult to access when it's needed most. Traditional methods like manually curating skill and knowledge profiles and outdated directories simply can't keep pace with the dynamic nature of expertise within a modern organization.
That's where the Knowledge Engine comes in. It's our proprietary AI technology that continuously learns and maps the landscape of expertise within your company from everyday interactions across your existing tools, such as Microsoft Teams, SharePoint, and Jira. Imagine a system that, without any manual input, understands “who knows what”, and can instantly connect those who need help with the right internal experts.
How does it achieve this? Behind the scenes, the Knowledge Engine builds two powerful, interconnected graphs:
- Topics Graph: This graph intelligently learns the unique language and terminology used within your organization, automatically organising knowledge into meaningful and searchable topics. It understands the nuances of your business, ensuring that information is categorised in a way that makes sense to your employees. Learn more about our approach to mapping knowledge.
- Experts Graph: This graph connects your employees to the topics they are truly knowledgeable about based on their real work – their emails, documents, project contributions, and support tickets. This means expertise isn't based on job titles or self-declared skills, but on actual demonstrated experience.
The Starmind Knowledge Engine
At the heart of Starmind is the Knowledge Engine: our core AI technology that powers everything else. Behind the scenes, it builds two powerful graphs:
Together, these graphs form a real-time knowledge network. When an employee has a question or needs support, our Expert Finder leverages this network to instantly identify and connect them with the most relevant expert, directly within their familiar collaboration environment like Microsoft Teams or Slack. This ensures that valuable time isn't wasted searching through outdated systems or waiting for the right person to be identified.
Furthermore, the Knowledge Engine is at the core of our Knowledge Suite, ensuring that business-critical information is never lost or outdated. It continuously captures, organises, and updates expert-verified answers, creating a dynamic repository of reliable knowledge that is always easy to find. This not only solves immediate problems but also builds a valuable and evolving knowledge base for the future.
How Starmind Works
Starmind’s Knowledge Engine continuously maps company knowledge from interactions across tools like Microsoft Teams, SharePoint, and Jira, identifying patterns of expertise.
Connect
When employees need help, the Expert Finder instantly matches them to the right internal expert directly in Microsoft Teams or Slack. They’re identified based on their public work and contributions, not outdated directories or job titles.
Retain
With the Knowledge Suite, business-critical information is never lost or outdated. Starmind continuously captures, organizes, and updates expert-verified answers, making the most relevant knowledge easy to find.
Evolve
As employees collaborate, the Knowledge Engine continuously refines expertise profiles and enhances recommendations—so the right insights are always at your fingertips. The more you use it, the smarter it gets.
The beauty of the Knowledge Engine lies in its continuous evolution. As your employees collaborate and interact, the system learns and refines its understanding of expertise, making its recommendations even more accurate over time. The more you use it, the smarter it gets.
We believe the Knowledge Engine is a game-changer for organizations of all sizes. It allows you to tap into the collective intelligence of your workforce, fostering collaboration, accelerating problem-solving, and ultimately driving innovation.
I imagine a world where AI doesn't try to know everything, but knows exactly who does. You start the conversation with the machine, and it seamlessly connects you to the most knowledgeable mind, even if you've never met. That's possible with the Knowledge Engine.
Marc Vontobel | Founder & CEO | Starmind
Starmind’s Knowledge Engine connects employees with the right internal experts by automatically mapping company knowledge derived from their everyday interactions across platforms such as Microsoft Teams, SharePoint, and Jira. This eliminates the need for manual tagging or documentation
You can explore more about the unlimited potential of the Starmind Knowledge Engine and our suite of products in a demo. We are confident that it will unlock your organization's hidden brain and empower your employees to achieve more.
